Frequently Asked Questions

Curozip is India’s premium, modern intercity parcel delivery and logistics platform. We specialize in providing lightning-fast, highly secure, and trackable shipping solutions. Whether you are sending urgent documents, a personal gift, or managing B2B e-commerce shipping, Curozip ensures your packages arrive safely and on time. We leverage a dedicated cargo fleet and premium Volvo intercity buses to redefine speed and safety.

Booking an express parcel delivery is incredibly easy! Simply create an account, go to our digital Booking page (or visit one of our offline counters in cities like Guwahati or Dibrugarh), enter the pickup and delivery addresses, and provide the parcel dimensions. Our smart pricing calculator will instantly give you the best rate. You can pay securely online or use your Curozip Wallet.

Once your booking is confirmed, you will receive a unique Tracking ID. You can enter this ID on the "Track Your Parcel" section of our website to view real-time, step-by-step updates on your intercity delivery's journey from dispatch to final drop-off.

The Curozip Wallet is a fast, built-in payment method that allows you to pre-load funds for instant, hassle-free bookings. You can recharge your wallet at any time through your My Profile Dashboard using UPI, cards, or net banking, making it the fastest way to schedule your urgent logistics.

Normal accounts are perfect for everyday, personal packages and one-off shipments. Business Accounts are designed as comprehensive B2B logistics solutions for e-commerce sellers and frequent shippers. Business users get access to exclusive discounted base rates, bulk booking capabilities, and specialized supply chain support.

Yes, for safety and legal reasons across our transport infrastructure, we cannot transport hazardous materials, flammable liquids, explosives, illegal substances, perishable goods without proper packaging, or live animals. Please refer to our Terms & Conditions for a complete list of prohibited items.

We redefine speed. Expect fast intercity delivery within 12 to 30 hours! By leveraging priority dispatch on dedicated routes and our premium fleet, local and intercity shipments are incredibly fast. You will always see an estimated delivery timeline when you get an instant quote on our pricing calculator.

While we pride ourselves on a 100% secure transit system with minimal damage risk, unforeseen delays can occasionally happen. If your parcel hasn't arrived within the 12-30 hour window, please reach out to our Customer Care via WhatsApp at +91 91810 57123 or email support@curozip.com. Our dispatch team will investigate immediately.

Yes! We love when our customers spread the word about our high-speed logistics network. You can find your unique referral link in your Profile dashboard. When a friend signs up and completes their first booking, both you and your friend earn a cash reward deposited directly into your Curozip Wallets.

We are rapidly expanding our active routes across Assam and Western regions! If you want to join our network, you can apply to Become a Franchise through our website. Provide your location of interest and investment capacity, and our team will contact you about opening a modern parcel counter.

Currently, we require all customers to securely pack their items before dropping them at our counters or before pickup. Please ensure your documents or medium-weight items are properly cushioned (using bubble wrap or packing peanuts) and sealed in a sturdy corrugated box to prevent any damage during express transit.

Yes, we take the safety of your shipments very seriously. All standard shipments come with basic transit liability coverage up to a specified limit. For high-value goods, we highly recommend declaring the actual value during booking to ensure your items are fully protected in the rare event of transit damage on our cargo fleet.

Curozip handles everything from urgent documents to medium-weight items and large boxes. However, for extremely heavy or oversized freight (exceeding 50 kg or unusual dimensions), special handling is required. Our smart pricing calculator will automatically inform you if your parcel dimensions require a custom B2B freight quote.

Absolutely. You can review our Cancellation & Refunds policy and cancel your booking directly from your Profile dashboard at any time before the delivery agent is dispatched. Refunded amounts for prepaid online cancellations will be instantly credited to your Curozip Wallet.

Once a parcel is in transit on our premium Volvo fleet, rerouting it can cause logistical delays. However, if the package hasn't reached the destination city yet, you can contact our WhatsApp support with your Tracking ID to request a "Change of Delivery Address." Please note that address changes may incur an additional routing fee.

We currently offer Cash on Delivery (COD) services exclusively for our verified Business Account holders to help them scale their e-commerce sales. If you are an individual sending a personal package, all shipments must be prepaid securely online or via the Curozip Wallet.

Currently, Curozip specializes in modern intercity parcel delivery across India, focusing heavily on our active routes in Assam (Guwahati, Dibrugarh, Siliguri, etc.) and upcoming Western expansions (Mumbai, Pune). We are rapidly expanding our network and plan to introduce international shipping routes in the near future!